Terms of Service — MyDream Yatra

01Agreement to terms

These Terms of Service govern your use of mydreamyatra.in and any package, itinerary, or travel service booked through MyDream Yatra ("we", "us", "our"). By enquiring, booking, or travelling with us, you agree to these terms.

02Our services

We plan and arrange holiday packages to Singapore, Malaysia and Europe, including flights, accommodation, local transport, visa filing assistance, and guided experiences, as agreed in your specific itinerary and quote. We act as an agent coordinating third-party providers (airlines, hotels, visa centres, local operators) on your behalf.

03Bookings and payment

A booking is confirmed only once the agreed advance payment is received and acknowledged by us in writing.
Prices quoted are per the itinerary shared and may change if travel dates, hotel categories, airline fares, or group size change before confirmation.
The balance payment schedule will be specified in your booking confirmation and must be paid by the stated due dates to avoid cancellation.
Prices do not include items explicitly marked as excluded in your itinerary (e.g. personal expenses, optional excursions, travel insurance unless stated).

04Visas

We assist with visa documentation and filing for Singapore, Malaysia and Schengen countries, but visa approval is at the sole discretion of the respective embassy or consulate. We are not responsible for visa rejection, delays, or conditions imposed by immigration authorities, and cancellation charges will apply per our cancellation policy even in the event of a visa refusal.

05Cancellations and refunds

Cancellation charges depend on how close to the travel date the cancellation is made, and on the cancellation terms of the specific airlines, hotels, and third parties involved in your itinerary. These will be shared with you at the time of booking. Cancellations must be requested in writing by email. Refunds, where applicable, are processed after deducting applicable third-party and processing charges, typically within 15–30 business days.

06Changes to your itinerary

We'll try to accommodate reasonable changes to dates, hotels, or inclusions before final confirmation, subject to availability and any resulting price difference. Once travel has begun, changes are subject to on-ground availability and may involve additional cost.

07Your responsibilities as a traveller

Ensure your passport is valid for at least 6 months beyond your return date.
Provide accurate, complete information and documents for visa and booking purposes, on time.
Carry required documents, medication, and travel insurance during your trip.
Follow local laws and the guidance of our on-ground partners during the trip.
Arrive on time for scheduled transfers, tours, and flights — we are not liable for missed services due to late arrival.

08Limitation of liability

We take care in selecting airlines, hotels and local partners, but we are not liable for delays, losses, injuries, or inconveniences caused by third parties (airlines, hotels, weather, strikes, natural events, government action) beyond our reasonable control. Our liability, where it applies, is limited to the amount paid to us for the specific service affected.

09Force majeure

We are not responsible for failure to perform any part of a package due to events beyond our reasonable control, including natural disasters, pandemics, war, government restrictions, or airline/airport disruptions. In such cases, we will work with you on rescheduling or a refund per the applicable third-party terms.

10Intellectual property

All content on mydreamyatra.in — text, itineraries, images and design — belongs to MyDream Yatra unless otherwise credited, and may not be copied or reused without permission.

11Governing law

These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Bengaluru, Karnataka.

12Changes to these terms

We may update these Terms of Service from time to time. The effective date at the top of this page reflects the latest revision. Continued use of our services after changes means you accept the updated terms.

This is a general-purpose terms of service template prepared for mydreamyatra.in. Cancellation charges, refund timelines, and liability clauses should be reviewed and finalised by a legal professional familiar with Indian travel-trade regulations before publishing.

13Contact us

Email: hello@mydreamyatra.in
Phone: +91 93802 76575
Address: Bengaluru, Karnataka, India