01Overview
MyDream Yatra ("we", "us", "our") operates mydreamyatra.in and provides holiday packages to Singapore, Malaysia and Europe. This policy explains what personal information we collect when you enquire about or book a trip with us, how we use it, and the choices you have.
By using our website or sharing your details with us through an enquiry form, phone call, or WhatsApp, you agree to the collection and use of information as described here.
02Information we collect
We collect information you give us directly when you make a trip enquiry, request a callback, or book a package:
- Contact details — name, phone number, email address, city.
- Trip details — destination preference, travel dates, number of travellers, budget, and any special requests you share.
- Travel documents — passport copies, photographs, and other documents you provide for visa filing or booking purposes, only when a package is confirmed.
- Payment information — processed through our payment partners; we do not store full card numbers on our own servers.
- Website usage data — pages visited, browser type and general location, collected automatically to help us understand how the site is used.
03How we use your information
- To respond to your enquiry and prepare a customised itinerary and quote.
- To process bookings, visa applications, flight and hotel reservations on your behalf.
- To communicate trip updates, confirmations, and support during travel.
- To send you offers or newsletters, only if you've opted in — you can unsubscribe at any time.
- To improve our website, packages, and customer service.
- To meet legal, regulatory, or visa-authority requirements tied to your booking.
04Sharing your information
We share your information only where necessary to deliver your trip:
- With airlines, hotels, visa facilitation centres, and local tour operators involved in your itinerary.
- With payment gateway providers to process bookings securely.
- With embassies or consulates where required for visa applications, using the documents you've provided for that purpose.
- With legal or government authorities if required by law.
We do not sell your personal information to third parties for marketing purposes.
05Data retention
We retain enquiry and booking information for as long as needed to deliver your trip, handle any post-trip support, and meet accounting or legal record-keeping requirements — typically up to 7 years for booking and payment records, unless you request earlier deletion (see our Data Deletion page).
06Your choices
- You can ask us what personal information we hold about you.
- You can ask us to correct inaccurate information.
- You can withdraw consent for marketing communications at any time.
- You can request deletion of your data — see our dedicated Data Deletion Policy.
07Cookies
Our website may use cookies to remember your preferences and understand site traffic. You can disable cookies in your browser settings; some parts of the site may work less smoothly as a result.
08Security
We take reasonable technical and organisational steps to protect your information, including restricted access to travel documents and secure handling of payment details through our payment partners. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
09Children's privacy
Our services are intended for adults booking travel. We collect children's details (e.g. for family packages) only as provided by a parent or guardian as part of a booking.
10Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the latest revision. Continued use of our services after changes means you accept the updated policy.
This is a general-purpose privacy policy template prepared for mydreamyatra.in. We'd recommend having it reviewed by a legal professional familiar with Indian data protection law (DPDP Act, 2023) before publishing, especially the sections on data retention and cross-border transfer to visa authorities.
11Contact us
For any questions about this Privacy Policy or your personal information, reach us at:
Email: hello@mydreamyatra.in
Phone: +91 93802 76575
Address: Bengaluru, Karnataka, India